如果您决定拥有汽车经销商，则有助于了解通常构成您的运营的各个部门的结构。经销商不仅仅是一个销售汽车的销售人员。在幕后，以及销售后，很多事情都在继续。以下是组成汽车经销商的各个部门的细目，他们在那里工作，以及他们如何确保公司的成功。美国是一种汽车文化。作为孩子，我们玩玩具版本或小塑料复制品。作为青少年，我们会计算直到我们获得许可证的日子，然后希望妈妈和爸爸将贷款给我们他们的汽车 – 或者更好的是，用我们自己的一个礼物给我们。购买第一辆汽车是许多人进入成年期的重要仪式。精明的汽车经销商业主知道这一点，并相应地挑选他们的销售人员，以确保过程比压力更愉快。一个好的汽车销售员当然精通车辆的技术方面。他们还需要能够“阅读”他们的潜在客户，并在必要时准备好给他们一个吸引他们情绪的音调。一旦客户完成购买，他们就需要弄清楚如何付款。这就是经销商的财务部门所在。大多数经销商都有几名员工，称为财务经理，帮助客户安排汽车贷款。财务经理精通汽车贷款的各个方面，因此即使是信用评分较低的首次购买者也应该能够达成交易。根据客户的需求，财务经理还负责向上销售附加产品，如防锈，特殊油漆涂层或内部表面的额外保护。销售汽车涉及大量文书工作，其中大部分由会计或计费部门处理。这些人经过培训，能够跟踪从销售交易到服务和维修账单的所有事项。他们还处理所有保修索赔。从事会计和计费工作的人很少直接与客户互动（接待员和客户服务专家这样做），因此更重要的是他们磨练他们的簿记，会计和数学技能，而不是他们的销售精明。
If you decide that you want to own a car dealership, it helps to understand the structure of the various departments that will typically make up your operations. Dealerships consist of more than just a sales force working a car lot. A lot goes on behind the scenes, and after the sale as well. Here’s a breakdown of the various departments that comprise a car dealership, who works there, and what they do to ensure the success of the company. America is a car culture. As kids we play with toy versions or motor around in small plastic replicas. As teens, we count down the days until we can get our license and then hope mom and dad will loan us their cars—or, even better, gift us with one of our own. And buying a first car is an important rite of passage into adulthood for many people. Savvy car dealership owners know this and pick their sales force accordingly to ensure the process is more enjoyable than it is stressful. A good car salesperson is of course well-versed in a vehicle’s technical aspects. They also need to be able to “read” their potential customers and, if necessary, be prepared to give them a pitch that appeals to their emotions as well. Once the customer settles on a purchase, they’ll need to figure out how to pay for it. That’s where the dealership’s finance department comes in. Most dealerships have several employees, known as finance managers, who help customers arrange an auto loan. Finance managers are well-versed in all aspects of car lending, so even first-time buyers with low credit scores should be able to make a deal. Depending on the needs of the customer, the finance managers are also responsible for up-selling add-ons such as rust-proofing, special paint coatings, or extra protections for interior surfaces. There’s plenty of paperwork involved in selling a car, most of which is handled by the accounting or billing department. These folks are trained to keep track of everything from sales deals to service and repair bills. They also process all warranty claims. Those who work in accounting and billing rarely interact with customers directly (receptionists and customer-service specialists do that), so it’s more important that they hone their bookkeeping, accounting, and math skills, rather than their sales savvy.